At Royal City Trader, we are committed to providing you with a smooth and reliable shopping experience. Below, you’ll find information regarding our shipping and return policies. If you have any questions, feel free to reach out to us at sales@royalcitytraders.com.
- Shipping Policy
Order Processing Time
Orders are processed within 1 business days after payment has been confirmed. Orders placed after 5 pm will be processed the next business day. Please note that we do not process or ship orders on weekends or holidays. If there is a delay due to high order volume or other reasons, we will notify you as soon as possible.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location, the size, and weight of your items. You will be able to view the shipping cost before completing your order.
Domestic Shipping:
Standard shipping: 4-5 business days
Expedited shipping: 2-3 business days
Express shipping: 1-2 business days
International Shipping:
Standard international shipping: 10-12 business days (Customs and local postal processing may delay delivery.)
Please note that shipping times are estimates and may vary based on factors like weather, holidays, and the shipping carrier.
Shipping Methods
We use trusted carriers including:
UPS
USPS
DHL
You will receive a tracking number once your order has shipped so you can monitor the progress of your delivery.
International Shipping
We offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination country. Please be aware that customs duties, taxes, and other fees may apply and are the responsibility of the customer.
Address Accuracy
It is important to provide a complete and accurate shipping address. We are not responsible for delays or non-delivery if the address provided is incorrect or incomplete. If you notice an error, please contact us immediately at sales@royalcitytrader.com.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue promptly.
- Return Policy
At Royal City Trader, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return policy:
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
The return must be initiated within 2 days of receiving the item.
Non-Returnable Items
Certain items may not be eligible for return, such as:
Clearance sales, customized products, etc.
Items that have been opened or used.
How to Return an Item
If you wish to return an item, please follow these steps:
Contact our customer service team at sales@royalcitytrader.com to initiate the return.
Provide your order number and the reason for the return.
We will send you a return authorization and instructions on how to return the item.
Return Shipping Costs
Unless the item is defective or was incorrectly shipped, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method. Please allow 7 business days for processing.
Exchanges
If you need to exchange an item for the same item in a different size or color, please contact us at sales@royalcitytrader.com. We will guide you through the process.
- Contact Us
If you have any questions about shipping, returns, or any part of this policy, please don’t hesitate to reach out:
Royal City Trader
Email: sales@royalcitytrader.com
Phone: +1 226 500 5254
Website: www.royalcitytrader.com